Yes, Your Highness! Concierge Services put no boundaries on personal concierge services. We lug furniture, arrange flowers, source insurance quotes, reorganize pantries, fly in overseas friends for the weekend, ship cheese to Hong Kong and pay your parking fines in person.
A brief consultation with one of our Concierge Managers by phone, email or meeting is all it takes. Our aim is for you to have more time for yourself, your friends and your family. Click on any of the links below to learn how our concierge service works.
Payment Process
Yes, Your Highness! Concierge Services requires credit card authorization before requests are fulfilled.
Upon completion of your request, your account manager will email or fax a final invoice to you. Copies of merchandise receipts and other additional expense receipts are provided via e-mail for all requests.
Occasionally, the final cost of service provided may be slightly more or less than the estimated amount. Your concierge or account manager will inform you of an increase in cost before executing the task.
Scheduling
All services require at least 24 hour notice to guarantee a personal concierge dedicated to your task. Yes, Your Highness! cannot guarantee that your task will be booked if you attempt to schedule a service in less than 24 hours.
Office Hours are Monday to Friday 7am to 7pm, requests outside office hours will incur additional charges. Services required outside of regular business hours may be arranged and will be assessed a $25.00 service fee in addition to the regular hourly rate.
Errands
Time is billed when a Yes, Your Highness! employee leaves the office or your home to run your errand. Tavel between errands is also calculated in the hourly rate. Costs for transportation via MTA subway or buses are included in the hourly rate. Transportation such as taxis, LIRR, MNR, private car, etc. will be billed to the client. Please inquire about transportation options before booking your request. Any travel by private car will be billed at the government’s standard rate per mile.
Cancellations
If it is necessary to cancel a scheduled service, a 24 hour notice prior to the scheduled service is required. If no notice is given, the full price of one hour of service will apply.
If Yes, Your Highness! is unable to complete an errand by an act of God or unforeseen event the liability to perform the errand will be excused, and rescheduled.
Access to Property
If the task requested by the client requires access to a business or residence, arrangements must be made to allow Yes, Your Highness! access to the property. If, for any reason, Yes, Your Highness! cannot gain access, the full charge of one hour will be assessed to the client. Clients will need to sign a key release agreement giving Yes, Your Highness! access to the property.
Third Party Vendors
Yes, Your Highness! will not be liable for any loss, disappointment, cost, expenses or damage of any nature (whether direct or indirect) as a result of goods or services provided by any third party. Yes, Your Highness! will deliver professional services at all times and will ensure privacy and respect of our clients personal information.
Service Agreements
Clients must sign a standard agreement form detailing scope of work, cancellation policy, confidentiality policy,
limitation of liability, authorization forms( e.g waiting on contractors, house-sitting, prescription drop-
off/pickup), statement of fees, terms of terminating contact). 'The Agreement' is binding until the completion of the job or when terminated by the client or Yes, Your Highness!
